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Terms & Conditions

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

Terms & Conditions - the basics

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

 

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

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Eric S, Durham

Adrian and his crew do great work and are trustworthy. My wife and I hired them to replace and paint siding, repair a rotten supporting beam for the eaves of an awning, and install new flashing. They were timely, reliable, had good communication, and took accountability for their work. With one of the repairs they had to remove and reinstall decking boards. When this happened the boards chipped where the screws came out (something that is expected with removing old boards). The result looked bad. When I asked Adrian about it he offered to replace the boards with new wood and sand and re-stain our entire deck at no extra cost. It was such a professional gesture and showed how accountable he is in getting the job done right. Would hire them again without hesitation.


Ginnie H, Durham

Palacios Home Maintenance did a fantastic job replacing the siding on my townhouse and rebuilding walls in an outdoor closet that was severely damaged from two water leaks. I highly recommend Adrian and his team for good craftsmanship, attention to detail, and courteousness.
Adrian does such an amazing job on everything he touches! He's very thorough, hard working and makes sure I'm completely satisfied. He always gets the job done perfectly every time! Will definitely be calling Adrian again for all my future needs.
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